Refund policy
We accept requests for refunds or replacements within 14 days of delivery for items that arrive damaged, defective, misprinted, or incorrect.
We do not accept returns or exchanges for change of mind, incorrect selections, or accidental orders.
If there is an issue with your order, please contact us at helloafterjune@gmail.com within 14 days of delivery and include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
If your claim is approved, we will arrange a replacement or refund as appropriate.
Please do not send any item back unless we specifically instruct you to do so. Items returned without prior authorization will not be accepted.
You can contact us with any questions about your order at helloafterjune@gmail.com.
Damages and issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 14 days of delivery with your order number and clear photos of the issue so we can evaluate it and make it right.
Exceptions / non-returnable items
We do not accept returns or exchanges for change of mind, accidental orders, or incorrect product selections. Gift cards are non-refundable.
Exchanges
We do not offer traditional exchanges. If you receive a damaged, defective, or incorrect item, please contact us and we will arrange an appropriate replacement or refund.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Once we’ve reviewed your claim, we’ll let you know whether your refund or replacement has been approved. If a refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at helloafterjune@gmail.com.